From Walk-Ins to Seamless Digital Appointments
For most first-time and follow-up appointments at KKM (Kementerian Kesihatan Malaysia) hospitals and clinics, walk-ins remain the most reliable method. While some clinics are beginning to offer phone bookings or online systems, these options are still limited, as the familiar walk-in approach is often preferred, especially by and for older patients.
Even when appointments need to be postponed due to unforeseen circumstances, the walk-in system is still widely practiced.
But there’s exciting progress ahead! KKM is focusing on enhancing patient experience by investing in user-friendly online appointment systems and AI-driven processes to streamline the patient journey.
These advancements bring several benefits:
- Greater Convenience: Patients can easily book, reschedule, or cancel appointments online, reducing the need for in-person visits and wait times.
- Improved Efficiency: AI integration optimizes scheduling, reduces errors, and streamlines operations, leading to quicker and more accurate service.
- Streamlined Experience: A cohesive and efficient patient journey, from booking to follow-up, enhances overall satisfaction and reduces frustration.
- Personalized Care: Data-driven insights from AI provide tailored care recommendations, improving health outcomes.
We are excited to see how these changes will enhance healthcare for all by providing more accessible and efficient services. At AINQA, we’re committed to bringing this vision to life. Get in touch with us to learn how we can support your healthcare facility in delivering a better patient experience!
Connect with us at reach.us@ainqa.com